WordPress VIP
Platform Support

Get timely support for both core WordPress software and our cloud platform to take the work out of managing WordPress. Working with us means tapping into the knowledge of our experienced support engineers, available globally 24/7.

IT engineer monitoring server performance on her tablet

24/7 Support

Use our ticket system to reach our Support Engineers, seven days a week.

WordPress Support

Post meta, API calls, Gutenberg blocks, user management, and more—when it comes to WordPress core software, our support experts have seen and handled it all.

Cloud Platform Support

The WordPress VIP Platform enables WordPress-at-scale through features such as containerized infrastructure, developer tooling, application management tools, and more. We’ll help you use them to deliver global digital experiences.

World-class Documentation

Empower your teams to quickly find answers and solutions to common WordPress questions and issues.

Autoscaling & Server Management

We manage the hosting of your applications, readying your websites for traffic spikes. This includes both production and non-production environments.

WordPress Upgrades

We’ll make sure all your sites—whether it’s just one, or dozens—are up to date with the latest features and capabilities as WordPress evolves.

Security Patching

We prioritize customer security and risk mitigation more than anything else. That includes managing regular security patches for your platform.

Hourly Backups

Work confidently knowing we’re securing your data with hourly backups.

SSL Management

We handle your SSL certificates so you don’t have to.

DDoS Protection

Our intrusion prevention measures protect against distributed denial-of-service (DDoS) attacks. We also continuously monitor web traffic for suspicious activity. Seeing suspicious activity yourself? We’ll look into it for you.

VIP Platform Performance Debugging

We’ll look into potential performance issues with the WordPress VIP Platform, and fix them.

Application Support

For businesses that want code review from the experts. Get direct input from our team into your custom code, including your themes, plugins, integrations and more.

Premier Support

For businesses that want the highest level of proactive support available for the WordPress ecosystem. Includes Application Support—and provides strategic, whiteglove service on everything from application architecture to global security.

Uptime SLA Booster

Upgrade from our standard 99.9% SLA.

• SLA Booster: Up to 99.95%.
• Higher SLAs are available on higher support tiers.

Ticket SLA Booster

Upgrade your ticket SLA from our standard 60 minutes for urgent tickets and one business day for non-urgent tickets. Two levels are available:

• 12 hours for non-urgent / 30 mins for urgent.
• 8 hours for non-urgent / 15 minutes for urgent.

Contact us

Request a WordPress VIP demo

Learn how we can help drive business growth for your organization.